Monday – Sunday — Buy tickets NOW and secure a time-slot with no waiting time!
Monday – Sunday — Buy tickets NOW and secure a time-slot with no waiting time!
The CHOCOVERSUM is located in Hamburg’s historic old town, less than a 10-minute walk from the main train station.
The entrance is located in the street “Pumpen” in the middle of the UNESCO World Heritage Site and opposite the historic Chile House.
Our address is:
Chocoversum GmbH
Meßberg 1
20095 Hamburg
For the arrival by public transport, please use the subway line 1 (U1), stop Meßberg. The CHOCOVERSUM is located directly at the station.
For a barrier-free arrival, use the bus lines M4 and M6 to the Brandstwiete stop.
In the street “Pumpen” as well as at “Burchardplatz” you will find parking spaces requiring a parking ticket with a maximum parking time of 120 minutes.
For longer parking, the parking lot at the Deichtorhallen (Oberbaumbrücke 1) is closest.
However, due to the limited and paid parking situation, we recommend that you use public transport to get here.
All prices for our chocolate tour can be viewed here.
Unfortunately, tickets for a visit cannot be reserved with us. For mutual planning security and to avoid waiting times, we recommend purchasing tickets in our online store.
Alternatively, you can also drop by spontaneously and purchase tickets at the box office. However, there may be waiting times here.
In our online shop, you can view the current availability of our tickets. If no more tickets are shown online, there will also be no more tickets available on-site at the box office. We look forward to seeing you at a later date.
Our tickets are usually released 90 days in advance. Therefore, you may not be able to see time slots if you want to plan further in advance. In such cases, check our online store regularly to get tickets for your preferred date.
Please check the “Junk” or “Spam” folder of your email inbox.
If you do not find the mail there, please send a mail to service@chocoversum.de with the e-mail address under which you booked. We will check the process and send you the tickets if necessary.
Please send an email to service@chocoversum.de with the email address under which you booked and a screenshot of the debit on your account. We will check the matter as soon as possible and, if necessary, send you the tickets or refund the money.
We generally recommend the chocolate tour for children 6 years and older. However, we understand that every child is individual and that you as parents know your child and its needs best. Therefore, we ask you to independently consider whether the 90-minute tour is suitable for your young child.
Children up to and including the age of 5 are admitted free of charge and receive a free ticket.
Please book a corresponding ticket (Children free entry (0-5 Years) or Children free entry (0-5 Years) with chocolate) in our online store when purchasing your ticket or purchase the ticket on-site at our box office.
Admission without a ticket is not possible due to limited capacities.
Guests with disabilities (degree of disability of 70) can purchase a reduced ticket.
If a B is noted on the disabled person’s ID, an accompanying person receives free admission. To purchase a corresponding ticket, select availability = 2 in the online store and then click on the ticket people with disabilities and companion (count= 1).
There is a charge of €4.50 for the chocolate creation of the accompanying person at the box office.
In our online store you can purchase a maximum of 14 tickets per purchase transaction.
For a visit with more than 14 people, we recommend an exclusive group tour. Information on group bookings is available here.
Please contact Yana Goebel for your inquiry at 040/41 91 230 0 or by e-mail at service@chocoversum.de.
Not all banks support the Giropay procedure. Here you can check whether your bank participates in the procedure.
Alternatively, you can complete the payment process with a credit card or PayPal or buy tickets and vouchers directly at the CHOCOVERSUM. The box office is open daily between 10 am and 6 pm.
Our public tours are exclusively for individual guests. For groups of 11 or more, we recommend an exclusive group tour, as we can then ideally tailor the tour to you and your group.
The group booking for a chocolate tour can be canceled or rebooked free of charge up to three business days before the start of the event. Short-term cancellations or non-appearance will be charged with 90% of the booking price.
All cancellation conditions can also be found in your individual offer.
Our group prices are already reduced prices. The individual price depends on the type of group (students, adults, guests with disabilities). Please contact Yana Goebel for your request at 040/ 41 91 230 0 or by e-mail at service@chocoversum.de.
Vouchers can be redeemed for tickets as well as in the CHOCOVERSUM Shop. They are neither tied to a specific date nor to a specific person and can be redeemed on any day. Please present the voucher at the CHOCOVERSUM ticket office or redeem it with the 13-digit voucher code in the online store to receive a ticket for your selected tour.
Yes, you can also redeem the voucher online. To do so, enter the 13-digit voucher code in the shopping cart of the online store to receive tickets for your selected event. Only one voucher can be redeemed per purchase transaction. If you would like to redeem more vouchers, you can divide your purchase process into several purchase processes.
If there is no event date on the voucher, it is still valid.
Please note that for technical reasons, vouchers with a purchase date before 07. March 2018 can currently only be redeemed on-site at the box office, as they do not contain a 13-digit voucher code.
If the vouchers are issued in the amount of an earlier valid admission price, the difference to the current admission prices must be paid up.
The visit of the CHOCOVERSUM is always linked to a chocolate tour, as we want to ensure an entertaining and sensual experience for our guests during the 90-minute tour. Therefore, a visit alone is unfortunately not possible. Book your tickets in advance and secure your seats in one of our public chocolate tours.
The CHOCOVERSUM is suitable for wheelchair users, strollers, and people with walking aids. All exhibition rooms are barrier-free. There is an entrance with a ramp and a wheelchair-accessible toilet. Our museum staff will be happy to assist you.
We have also listed the parking spaces for disabled people near us:
Guests with disabilities (degree of disability of 70) can purchase a reduced ticket.
If a B is noted on the disabled person’s ID, an accompanying person receives free admission. To purchase a corresponding ticket, select availability = 2 in the online store and then click on the ticket people with disabilities and companion (count= 1).
There is a charge of €4.50 for the chocolate creation of the accompanying person at the box office.
For hygienic reasons, dogs are not allowed in the museum or in the store. We kindly ask for your understanding.
Due to the risk of evaporation and residues in our machines, on which the individual production steps are sampled during the tour, we can unfortunately not guarantee that our chocolate does not contain hazelnuts.
We generally do not process peanuts in our exhibition. However, there are products that we purchase from factories where peanuts are also processed. For this reason, our chocolate may contain traces of peanuts.
Also, please be careful not to select ingredients with nuts when creating your chocolate. If you are unsure, our colleagues on-site will be happy to help.
Due to the risk of evaporation and residues in our machines, where the various production steps are sampled during the tour, we can unfortunately not guarantee that our chocolate does not contain gluten. There will also be chocolate on wafers sampled at two stations during the tour, which also contain gluten. Here we can offer you a gluten-free alternative.
Also, please be careful not to select ingredients with gluten when creating your chocolate. If you are unsure, our colleagues on-site will be happy to help.
Due to the risk of evaporation and residues in our machines, where the various production steps are sampled during the tour, we can unfortunately not guarantee that our chocolate does not contain lactose.
In case of slight intolerance, we recommend our dark chocolate instead of the milk chocolate. However, it contains butterfat and is therefore of animal origin.
If you are unsure, our colleagues on-site will be happy to help.
In our chocolate tour we offer milk and dark chocolate. The milk chocolate contains milk powder, the dark chocolate contains butterfat. The ingredients in our chocolate are therefore of animal origin.
There will also be two stations during the tour to try chocolate on waffles, which are not suitable for vegans. However, here we can offer you an alternative.
In our lobby you can find an area with individual and group lockers, which can be used to store your valuables against a deposit (€1.00, €2.00 or €10.00 for group lockers). Chocoversum GmbH is not liable for valuables, cash, or wardrobe.
Unfortunately, we cannot store larger pieces of luggage for you due to a lack of space. The lockers at Hamburg Central Station, which are within walking distance, are suitable for this.
You can store a stroller in our lobby. Our ChoColleagues at the box office will be happy to assist you and provide you with locks.
Bringing a stroller into the museum is generally allowed. Our museum is located on the first floor and is completely at ground level. In addition, the toilets/washrooms (for men and women) also have changing tables.
However, we recommend that you store your stroller in our lobby. Our ChoColleagues at the box office will be happy to assist you and provide you with locks.
Photos can be taken during your visit. Please make sure that no other guests are visible on the pictures. Videos and filming are unfortunately not allowed.
Our CHOCOVERSUM Shop offers simple thermo bags for €1.50 or thermo bags with cooling batteries for €2.50 in summer. Please contact our staff in the store or at the box office for more information.
There is a small drinking fountain in the exhibition. However, we recommend that you take your own water bottle with you or purchase a bottle of water from the CHOCOVERSUM store before starting your tour.
Children who have not reached the age of 12 are only allowed to enter when accompanied by an adult of legal age. Guardians and parents are liable for their children. Children between the ages of 12 and 13 who visit the museum unaccompanied must have the following document with them: Legal Disclaimer.