CHOCOVERSUM

 90-minute CHOCO-TOURS today: 10:15 am – 6:30 pm

 90-minute CHOCO-TOURS today: 10:15 am – 6:30 pm

FAQs

General

Directions

Messberg 1, 20095 Hamburg (Altstadt)
Given that parking is limited and not free of charge, we recommend coming by public transport.

The CHOCOVERSUM is approximately 10-minutes’ walk from Hamburg’s main train station.
U-Bahn line 1 will take you straight to the CHOCOVERSUM (stop: Meßberg, exit: Meßberg).

Disabled access: The M4 and M6 bus lines go via the town hall and main train station, stop: Brandstwiete.
Timetable information is available on the Hamburg Transport Association’s website: www.hvv.de/en or by telephone at +49 (0) 40-19 449.

Opening hours

Both the museum and our CHOCOVERSUM Shop are open 360 days a year, Monday – Sunday from 10am to 6pm. Please see our online shop for chocolate-tour start times.

We’re closed on 1/1, 24-26/12 and 31/12 only.

Ticket sales

Can I reserve tickets?

We unfortunately do not have a ticket-reservation option for visits. To ensure reliable planning on both sides, and to avoid waiting times, we recommend buying tickets through our online shop. Alternatively, you can just pop in on the day and buy tickets for that day or the next day at our box office, though this may involve having to wait in line.

Giropay isn’t working. What do I do?

Not all banks support Giropay. You can check here to see if your bank participates in the process.

Alternatively, you can use the online shop with a credit card or buy tickets and vouchers at the CHOCOVERSUM itself. The ticket desk is open daily between 10am and 6pm.

The email containing my ticket hasn’t arrived. What do I do?

Check your ‘Junk’ or ‘Spam’ folder.

If you don’t see the email there either, please email info@chocoversum.de, stating the email address you used to book the ticket. We will check the transaction and re-send you the tickets if necessary.

How do I get tickets for children under 6?

Children aged 5 and under can enter free of charge, and will be given a free ticket at the ticket desk for the booked tour. If your child wants to make their own chocolate bar in the chocolate workshop, please buy a ticket for one chocolate bar (€ 4.50) at our ticket desk.

How do I buy a ticket to accompany a disabled guest?

Disabled guests (degree of disability: 70%) can buy discounted tickets. If the necessity of an accompanying carer can be proven (ID), one person may accompany them free of charge. Spots are generally kept free for this purpose on the booked tour. For their chocolate creation the ticket office charges EUR 4.50.

We’re coming as a group of 11 or more. How do I book tickets?

You can only buy a maximum of 8 tickets per transaction in the online shop. If there are more of you, simply perform multiple transactions.

Pre-registered groups receive an exclusive tour and special rates once registered. This generally results in a saving for you if your group has at least 14 people. Our Groups area provides information on this. Reservations can be made by calling +49 (0) 40-41 91 23 00.

Group bookings

Can the public tour times also be booked for large groups?

Our public tours are only intended for individual guests. For groups of 9 persons or more, we recommend taking an exclusive chocolate tour, as we can then tailor the tour to you and your group.

Can I cancel a group booking?

You may cancel free of charge up to 15 working days in advance.

What sort of discount do I get if I come as a group?

Our group prices are already reduced rates. The price depends on the type of group (school pupils, adults, disabled guests, or university students). Please contact Yana Goebel on +49 (0) 40/ 41 91 230 0 or by email at gruppen@chocoversum.de to discuss your query.

Vouchers

What can I use a voucher for?

Vouchers may be redeemed both for tickets and events, as well as at the CHOCOVERSUM Shop. They are not specific to you personally, nor are they for a specific time, so may be redeemed on any day. To obtain your entrance ticket to your desired tour, please present your printed-out voucher at the CHOCOVERSUM ticket desk, or redeem the voucher in the online shop using the 13-digit voucher code.

Can I also redeem the voucher online?

Yes, you can also redeem the chocolate voucher online. To do this, enter the 13-digit voucher code in the online shop’s shopping basket, and you will receive your tickets for your selected event.

What do I do with a voucher gifted to me more than a year ago?

If there is no event date shown on the voucher, it is still valid. Please note that vouchers purchased before 7/3/2018 can currently only be redeemed on site at the ticket desk due to technical reasons.

If the vouchers have been issued for an entry price valid previously, you will have to pay the difference for the current entry prices.

Miscellaneous

Is the CHOCOVERSUM barrier-free?

The CHOCOVERSUM is suitable for wheelchair-users, prams and people with walking aids. All exhibition spaces are barrier-free; there is an entrance with a ramp and a wheelchair-accessible toilet. Our museum staff will be glad to assist you.

Below is also a list of disabled car parks near us:

Schopenstehl 18    Mon – Fri 8am-6pm

Burchardstrasse 6    Mon-Fri 7am-6pm

Burchardstrasse 17  Mon-Fri 8am-6pm

Kattrepel 14            Mon-Fri 7am-5pm, Sat 9-11am

Klosterwall 6           Mon-Fri 8am-6pm

If you are accompanying disabled guests (degree of disability: 70%), please register for a free ticket (excluding the creation of own chocolate bars) at the ticket desk. This only applies if the disability pass provides for a companion (denoted by a letter ‘B’).

Can I bring my dog?

Please note that, for hygiene reasons, dogs are not permitted in the museum or the CHOCOVERSUM Shop. Thank you for your understanding.

Can I browse the museum/exhibition on my own?

All visits to the CHOCOVERSUM include a chocolate tour, as we can guarantee an entertaining and sensory experience for our guests during the 90-minute tour.

Where can I leave my coat and bag?

The foyer has an area for individual and group lockers, which may be used to store your valuables for a small deposit (€ 1.00, € 2.00 or € 10.00 for group lockers). Hachez Chocoversum GmbH does not assume any liability for valuables, cash or clothing.

Can I bring my pram into the exhibition/museum?

Our museum is located on the ground floor and has completely level access. Change tables are also available in the toilets/washrooms (men’s and women’s). Prams may be brought in.

Am I allowed to take photos and videos?

You are welcome to take photos during your visit. Just make sure no other guests feature in the images. Videos and filming are unfortunately not permitted.

Is there a suitable way to take my self made chocolate bar home in the summer heat?

During the summer, our CHOCOVERSUM Shop offers thermo bags (1.50 € ) and thermo bags with cooling accumulators (2.50 € ). Please turn to our colleagues in the shop or at the ticket desk.

Do you offer water during the chocolate tour?

We have a small drinking fountain in our exhibition space. However, we advise you to bring your own water bottle to the chocolate tour or to buy a bottle of water in our CHOCOVERSUM Shop beforehand.

May I join a German chocolate tour if all the English chocolate tours are booked up for the day?

You are welcome to join a German tour at your own discretion if the English tours are booked up or not suitable timewise. We suggest that you borrow one of our English Guide Books for a diposit of 2.50 €  at the ticket desk. You can retrieve your deposit once you hand back the book at the ticket desk after your tour.

 

Chocolate tour prices

The CHOCOVERSUM may only be visited as part of a 90-minute guided chocolate tour. The prices mentioned here apply to individual guests/public tours, and include entry to the CHOCOVERSUM by HACHEZ, participation in the tour, and a self-created bar of chocolate.

Please note that discounts (e.g. for HH Card or Budni Card holders) may only be applied when buying tickets at our ticket desk.

* Children under 14 must be accompanied by an adult

** If you are accompanying disabled guests (degree of disability: 70%), please register for a free ticket (excluding the creation of own chocolate bars) at the ticket desk. This only applies if the disability pass provides for a companion (denoted by a letter ‘B’).

General Directions Messberg 1, 20095 Hamburg (Altstadt) Given that parking is limited and not free of charge, we recommend coming by public transport. The CHOCOVERSUM is approximately 10-minutes’ walk from Hamburg’s main train station. U-Bahn…mehr

General

Directions

Messberg 1, 20095 Hamburg (Altstadt)
Given that parking is limited and not free of charge, we recommend coming by public transport.

The CHOCOVERSUM is approximately 10-minutes’ walk from Hamburg’s main train station.
U-Bahn line 1 will take you straight to the CHOCOVERSUM (stop: Meßberg, exit: Meßberg).

Disabled access: The M4 and M6 bus lines go via the town hall and main train station, stop: Brandstwiete.
Timetable information is available on the Hamburg Transport Association’s website: www.hvv.de/en or by telephone at +49 (0) 40-19 449.

Opening hours

Both the museum and our CHOCOVERSUM Shop are open 360 days a year, Monday – Sunday from 10am to 6pm. Please see our online shop for chocolate-tour start times.

We’re closed on 1/1, 24-26/12 and 31/12 only.

Ticket sales

Can I reserve tickets?

We unfortunately do not have a ticket-reservation option for visits. To ensure reliable planning on both sides, and to avoid waiting times, we recommend buying tickets through our online shop. Alternatively, you can just pop in on the day and buy tickets for that day or the next day at our box office, though this may involve having to wait in line.

Giropay isn’t working. What do I do?

Not all banks support Giropay. You can check here to see if your bank participates in the process.

Alternatively, you can use the online shop with a credit card or buy tickets and vouchers at the CHOCOVERSUM itself. The ticket desk is open daily between 10am and 6pm.

The email containing my ticket hasn’t arrived. What do I do?

Check your ‘Junk’ or ‘Spam’ folder.

If you don’t see the email there either, please email info@chocoversum.de, stating the email address you used to book the ticket. We will check the transaction and re-send you the tickets if necessary.

How do I get tickets for children under 6?

Children aged 5 and under can enter free of charge, and will be given a free ticket at the ticket desk for the booked tour. If your child wants to make their own chocolate bar in the chocolate workshop, please buy a ticket for one chocolate bar (€ 4.50) at our ticket desk.

How do I buy a ticket to accompany a disabled guest?

Disabled guests (degree of disability: 70%) can buy discounted tickets. If the necessity of an accompanying carer can be proven (ID), one person may accompany them free of charge. Spots are generally kept free for this purpose on the booked tour. For their chocolate creation the ticket office charges EUR 4.50.

We’re coming as a group of 11 or more. How do I book tickets?

You can only buy a maximum of 8 tickets per transaction in the online shop. If there are more of you, simply perform multiple transactions.

Pre-registered groups receive an exclusive tour and special rates once registered. This generally results in a saving for you if your group has at least 14 people. Our Groups area provides information on this. Reservations can be made by calling +49 (0) 40-41 91 23 00.

Group bookings

Can the public tour times also be booked for large groups?

Our public tours are only intended for individual guests. For groups of 9 persons or more, we recommend taking an exclusive chocolate tour, as we can then tailor the tour to you and your group.

Can I cancel a group booking?

You may cancel free of charge up to 15 working days in advance.

What sort of discount do I get if I come as a group?

Our group prices are already reduced rates. The price depends on the type of group (school pupils, adults, disabled guests, or university students). Please contact Yana Goebel on +49 (0) 40/ 41 91 230 0 or by email at gruppen@chocoversum.de to discuss your query.

Vouchers

What can I use a voucher for?

Vouchers may be redeemed both for tickets and events, as well as at the CHOCOVERSUM Shop. They are not specific to you personally, nor are they for a specific time, so may be redeemed on any day. To obtain your entrance ticket to your desired tour, please present your printed-out voucher at the CHOCOVERSUM ticket desk, or redeem the voucher in the online shop using the 13-digit voucher code.

Can I also redeem the voucher online?

Yes, you can also redeem the chocolate voucher online. To do this, enter the 13-digit voucher code in the online shop’s shopping basket, and you will receive your tickets for your selected event.

What do I do with a voucher gifted to me more than a year ago?

If there is no event date shown on the voucher, it is still valid. Please note that vouchers purchased before 7/3/2018 can currently only be redeemed on site at the ticket desk due to technical reasons.

If the vouchers have been issued for an entry price valid previously, you will have to pay the difference for the current entry prices.

Miscellaneous

Is the CHOCOVERSUM barrier-free?

The CHOCOVERSUM is suitable for wheelchair-users, prams and people with walking aids. All exhibition spaces are barrier-free; there is an entrance with a ramp and a wheelchair-accessible toilet. Our museum staff will be glad to assist you.

Below is also a list of disabled car parks near us:

Schopenstehl 18    Mon – Fri 8am-6pm

Burchardstrasse 6    Mon-Fri 7am-6pm

Burchardstrasse 17  Mon-Fri 8am-6pm

Kattrepel 14            Mon-Fri 7am-5pm, Sat 9-11am

Klosterwall 6           Mon-Fri 8am-6pm

If you are accompanying disabled guests (degree of disability: 70%), please register for a free ticket (excluding the creation of own chocolate bars) at the ticket desk. This only applies if the disability pass provides for a companion (denoted by a letter ‘B’).

Can I bring my dog?

Please note that, for hygiene reasons, dogs are not permitted in the museum or the CHOCOVERSUM Shop. Thank you for your understanding.

Can I browse the museum/exhibition on my own?

All visits to the CHOCOVERSUM include a chocolate tour, as we can guarantee an entertaining and sensory experience for our guests during the 90-minute tour.

Where can I leave my coat and bag?

The foyer has an area for individual and group lockers, which may be used to store your valuables for a small deposit (€ 1.00, € 2.00 or € 10.00 for group lockers). Hachez Chocoversum GmbH does not assume any liability for valuables, cash or clothing.

Can I bring my pram into the exhibition/museum?

Our museum is located on the ground floor and has completely level access. Change tables are also available in the toilets/washrooms (men’s and women’s). Prams may be brought in.

Am I allowed to take photos and videos?

You are welcome to take photos during your visit. Just make sure no other guests feature in the images. Videos and filming are unfortunately not permitted.

Is there a suitable way to take my self made chocolate bar home in the summer heat?

During the summer, our CHOCOVERSUM Shop offers thermo bags (1.50 € ) and thermo bags with cooling accumulators (2.50 € ). Please turn to our colleagues in the shop or at the ticket desk.

Do you offer water during the chocolate tour?

We have a small drinking fountain in our exhibition space. However, we advise you to bring your own water bottle to the chocolate tour or to buy a bottle of water in our CHOCOVERSUM Shop beforehand.

May I join a German chocolate tour if all the English chocolate tours are booked up for the day?

You are welcome to join a German tour at your own discretion if the English tours are booked up or not suitable timewise. We suggest that you borrow one of our English Guide Books for a diposit of 2.50 €  at the ticket desk. You can retrieve your deposit once you hand back the book at the ticket desk after your tour.

 

Chocolate tour prices

The CHOCOVERSUM may only be visited as part of a 90-minute guided chocolate tour. The prices mentioned here apply to individual guests/public tours, and include entry to the CHOCOVERSUM by HACHEZ, participation in the tour, and a self-created bar of chocolate.

Please note that discounts (e.g. for HH Card or Budni Card holders) may only be applied when buying tickets at our ticket desk.

* Children under 14 must be accompanied by an adult

** If you are accompanying disabled guests (degree of disability: 70%), please register for a free ticket (excluding the creation of own chocolate bars) at the ticket desk. This only applies if the disability pass provides for a companion (denoted by a letter ‘B’).

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