90-minute CHOCO-TOURS today: –
§ 1 Area of Applicability – Contract Objective
§ 2 Contract Execution
§ 3 Payment Terms
§ 4 Cancellations
Pursuant to § 312g paragraph 2 no. 9 BGB, the right to cancel contracts the service provision of leisure time activities is excluded if the contract specifies an exact date or time period. Please understand that we are unable to grant cancellation rights for guided tours and event reserved for a specific date.
Coupons purchased by the consumer at the online shop or via remote sales without a fixed expiration date may be cancelled within fourteen days.
(a) Cancellation Instructions
You have the right to cancel this contract without stating a reason within fourteen days. The cancellation period is fourteen days from the date you, or a third party representative appointed by you, who is not a transportation company has taken custody of the goods. To exercise your cancellation right, you must contact us at
Hachez Chocoversum GmbH
Meßberg 1
20095 Hamburg
Tel.: 040 – 41 91 23 00
Fax: 040 – 41 91 23 0-20
info@chocoversum.de
and provide a clear declaration (e.g. a letter mailed through the postal service, fax or e-mail) conveying your decision to cancel this contract.
To reserve the cancellation period, it is sufficient to send the notification with the intent to exercise your cancellation right prior to expiration of the cancellation deadline.
(b) Cancellation Consequences
In the event you cancel this contract we must reimburse you for all payments rendered (except for the additional costs incurred by your selection of a different shipping option rather than the standard shipment option) immediately, but not later than within fourteen days from the date we have received your notification to cancel this contract. We will use the account information provided by you for reimbursement purposes, unless specifically otherwise agreed upon with you, in any case, you will not be charged any other fees for this reimbursement. We are entitled to deny reimbursement until the goods have been returned to us or until you have submitted proof that the goods have been returned, depending on which occurs first. You must return, or hand over the goods immediately and in any case not later than fourteen days from the date you have notified us of your intent to cancel the contract. The deadline has been met if you return the goods prior to expiration of the fourteen-day deadline. You shall bear the cost for the return of goods. You will only be responsible for covering the cost for potential loss of value of the goods, if this loss of value can be attributed to your inappropriate handling of the goods with respect to condition, characteristics and functionality.
(c) Specific Notes
Your right to cancel shall expire prematurely, if the contract has been mutually and completely fulfilled upon your express request prior to exercising your cancellation rights.
The right to cancellation does not apply for remote sales contracts,
End of the Cancellation Instructions
§ 5 Participant Withdrawal – Cancellation
§ 6 Withdrawal by the Organizer, Failure to Provide Services
The HACHEZ CHOCOVERSUM GmbH is entitled to withdraw from the contract for an important reason, regardless of other reasons, in particular if:
– the number of registrations for an event is insufficient,
– the event has to be cancelled for reasons which cannot be attributed to the HACHEZ CHOCOVERSUM GmbH.
In the event the organizer should withdraw from an event, the payments rendered by the participants will be reimbursed in full. The participants are not entitled to damage claims. Delays of guided tours and events by the HACHEZ CHOCOVERSUM GmbH for up to 30 minutes are not an entitlement to reduce the payment.
§ 7 Liability for Damages
§ 8 Visitor’s Liability for Damages
§ 9 Deficiencies
§ 10 Offsetting and Retention Rights
Offsetting and retention rights are excluded, unless the customer’s counter-claim is indisputably and legally verified.
§ 11 Privacy Act
The HACHEZ CHOCOVERSUM GmbH processes relevant personal customer data provided in accordance with the applicable Privacy Act regulations. The customer shall grant permission to the HACHEZ CHOCOVERSUM GmbH, to forward this data to third parties involved in implementing this contract to the extent it is necessary to fulfill the contract.
The provisions of our Privacy Policy shall apply – these can be found at https://chocoversum.de/en/privacy-policy/.
§ 12 Final Provisions
§ 1 Area of Applicability – Contract Objective
§ 2 Contract Execution
§ 3 Payment Terms
§ 4 Cancellations
Pursuant to § 312g paragraph 2 no. 9 BGB, the right to cancel contracts the service provision of leisure time activities is excluded if the contract specifies an exact date or time period. Please understand that we are unable to grant cancellation rights for guided tours and event reserved for a specific date.
Coupons purchased by the consumer at the online shop or via remote sales without a fixed expiration date may be cancelled within fourteen days.
(a) Cancellation Instructions
You have the right to cancel this contract without stating a reason within fourteen days. The cancellation period is fourteen days from the date you, or a third party representative appointed by you, who is not a transportation company has taken custody of the goods. To exercise your cancellation right, you must contact us at
Hachez Chocoversum GmbH
Meßberg 1
20095 Hamburg
Tel.: 040 – 41 91 23 00
Fax: 040 – 41 91 23 0-20
info@chocoversum.de
and provide a clear declaration (e.g. a letter mailed through the postal service, fax or e-mail) conveying your decision to cancel this contract.
To reserve the cancellation period, it is sufficient to send the notification with the intent to exercise your cancellation right prior to expiration of the cancellation deadline.
(b) Cancellation Consequences
In the event you cancel this contract we must reimburse you for all payments rendered (except for the additional costs incurred by your selection of a different shipping option rather than the standard shipment option) immediately, but not later than within fourteen days from the date we have received your notification to cancel this contract. We will use the account information provided by you for reimbursement purposes, unless specifically otherwise agreed upon with you, in any case, you will not be charged any other fees for this reimbursement. We are entitled to deny reimbursement until the goods have been returned to us or until you have submitted proof that the goods have been returned, depending on which occurs first. You must return, or hand over the goods immediately and in any case not later than fourteen days from the date you have notified us of your intent to cancel the contract. The deadline has been met if you return the goods prior to expiration of the fourteen-day deadline. You shall bear the cost for the return of goods. You will only be responsible for covering the cost for potential loss of value of the goods, if this loss of value can be attributed to your inappropriate handling of the goods with respect to condition, characteristics and functionality.
(c) Specific Notes
Your right to cancel shall expire prematurely, if the contract has been mutually and completely fulfilled upon your express request prior to exercising your cancellation rights.
The right to cancellation does not apply for remote sales contracts,
End of the Cancellation Instructions
§ 5 Participant Withdrawal – Cancellation
§ 6 Withdrawal by the Organizer, Failure to Provide Services
The HACHEZ CHOCOVERSUM GmbH is entitled to withdraw from the contract for an important reason, regardless of other reasons, in particular if:
– the number of registrations for an event is insufficient,
– the event has to be cancelled for reasons which cannot be attributed to the HACHEZ CHOCOVERSUM GmbH.
In the event the organizer should withdraw from an event, the payments rendered by the participants will be reimbursed in full. The participants are not entitled to damage claims. Delays of guided tours and events by the HACHEZ CHOCOVERSUM GmbH for up to 30 minutes are not an entitlement to reduce the payment.
§ 7 Liability for Damages
§ 8 Visitor’s Liability for Damages
§ 9 Deficiencies
§ 10 Offsetting and Retention Rights
Offsetting and retention rights are excluded, unless the customer’s counter-claim is indisputably and legally verified.
§ 11 Privacy Act
The HACHEZ CHOCOVERSUM GmbH processes relevant personal customer data provided in accordance with the applicable Privacy Act regulations. The customer shall grant permission to the HACHEZ CHOCOVERSUM GmbH, to forward this data to third parties involved in implementing this contract to the extent it is necessary to fulfill the contract.
The provisions of our Privacy Policy shall apply – these can be found at https://chocoversum.de/en/privacy-policy/.
§ 12 Final Provisions